Photography: Aaron Leitz Photography, Seattle
“Some of the biggest physical challenges with the building itself had to do with the fact that this structure hadn’t been occupied in decades, so it was in extensive disrepair,” says Alex Shapleigh, senior vice president, CallisonRTKL.
The 51,000-square-foot REI store encompasses only a portion of the entire site, including the first floor of the former arena and ice house. Offices occupy the floorplates above, so ceiling heights (or lack thereof) were of great concern, says Shapleigh, since many of the retailer’s products require vertical room to be adequately displayed. Excavating five feet below grade proved to be the best solution to address this concern, and worked doubly by opening sightlines and creating a wide-open feel, allowing passersby to view more angles of the store.
In efforts to distinguish the site’s offerings from its other flagships – and differentiate it from the eight already-existing stores in the Capitol city – the retailer went straight to the source, asking its D.C.-based co-op members what they wanted in store. “We pulled in some of our best members in the neighborhood and actually had them tell us what they were looking for in the experience,” says Elizabeth Dowd, divisional vp, retail experience, REI.
REI designers knew from their research that bicycling was one of the most popular activities in the region, but its members helped identify how important it was to include an easy-to-access parts and repair shop at the front of the store, making it effortless for cycling customers to ride in and out.
Getting longtime area residents and NoMa’s up-and-coming young professionals to convene at the store for longer than just an average shopping trip was another goal. To do this, the retailer added experiential elements, including a 1052-square-foot La Colombe café, where shoppers can refuel and plan the next outing; an Adventure Station (in partnership with the National Park Service) to connect members to outdoor experts and advice; a community space with free or low-cost in-store classes for paddling, hiking, climbing and more; and perhaps most surprisingly, a vast outdoor courtyard.
“The courtyard is very reflective of the outdoors … We wanted to give those moments where guests could really talk and learn and connect,” says Dowd.
The 2500-square-foot area, which includes fire pits and ample hangout space, was a big undertaking considering its focus wasn’t directly on selling, but as Shapleigh describes, “It was worth the investment [to REI] to dedicate that much energy and dollars to create that community give-back space … where REI could host educational talks, community events or demo gear.”
To solidify its status to its co-op members as the premier expert in camping and nature sports, the store incorporates dedicated equipment and repair shop-in-shops for biking, skiing and snowboarding, as well as a collection of “gear shops.” At each turn, knowledgeable associates are available to listen to inquiries, identify a bevy of products that might be most helpful to them, then assist in narrowing down to an item that best suits their needs – more akin to a friend helping a friend.
Retaining parts of the edifice’s architectural charm, as well as incorporating found objects, including vintage posters from the coliseum’s concerts, a ’60s-era Volkswagen 1500, and worn arena seating repurposed as decorative wall art, were all part of “keeping the building’s soul alive,” says Dowd. “This co-op has a long history, and that building really reflects that history.”
REI, Kent, Wash.
REI, Kent, Wash.
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